OHS Client Form

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CLIENT ONBOARDING

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Step 7

Client Engagement & Needs Assessment

  • Conduct a kickoff meeting to define project type, duration, workforce size, and risk profile.
  • Identify industry regulations (e.g. MHSA, OHS Act, Construction Regulations, ISO 45001).

  • Review existing documentation: past audits, incidents, or compliance gaps.

  • Establish communication channels and assign an HSE point of contact.

Deliverables:

  • Client needs analysis form.

  • HSE engagement agreement or service-level contract.

The first step is to understand the client’s operational context, legal obligations, and project scope.

Kick Off Meeting
Gap Analysis
Safety Management System Review

Legal & Compliance Documentation

Gather company documentation:

  • Letter of Good Standing (COIDA)

  • Proof of Registration with Department of Labour

  • Company profile and organogram

  • Competency certificates
  • Review contractor policies for alignment with client requirements

  • Verify licences and permits

Deliverables:

  • Legal compliance checklist.

  • Verified document register for safety file inclusion.

Ensure all legal and statutory requirements are met before onboarding.

Administrative Documentation
Legal Documentation
Competency Documentation

Safety Management System Setup

Develop or align the following system components:

  • HSE Policy Statement
  • Risk Assessment and Method Statements (RAMS)
  • Emergency Preparedness & Response Plan
  • Training and Competency Matrix
  • Incident Reporting & Investigation Procedure
  • Audit and Inspection Schedule
  • Configure a digital SMS repository

Deliverables:

  • Client-specific HSE Manual or SMS framework.

  • Risk register and control hierarchy matrix

Establish a structured HSE management framework.

Company Policies
Risk Assessments
Method Statements
Procedures
Training Matrix

Safety File/ Contractor Pack Compilation

Compile site-specific documentation:

  • Appointment letters
  • Baseline and task risk assessments
  • Toolbox talk schedule
  • PPE issuance records
  • Medical surveillance records

Includes supporting annexures: training records, inspection logs, and equipment registers.

Review file internally before submission to the principal contractor or client.

Deliverables:

  • Digital and physical safety file ready for site submission.

  • Safety File Review Sheet (signed off by HSE manager).

Create a compliant, project-ready safety file.

Legal Appointments
Job Risk Assessment
Tool Box Talks
PPE Registers
Medical Surveillance

Induction & Site Mobilization

  • Conduct client and site-specific inductions.

  • Verify all personnel are medically fit and trained for their tasks.

  • Issue access cards, permits-to-work, and emergency contact details.

  • Schedule initial site inspection and toolbox meeting.

Deliverables:

  • Induction attendance register.

  • Site access confirmation and mobilization checklist.

Prepare personnel and equipment for safe work commencement

Induction Records
Permits to Work
Managed Integrity Evaluation
Mandatory Site Walkthrough

Monitoring & Compliance Support

  • Perform regular audits, inspections, and observations.
  • Track document expiry dates (e.g. medicals, training, COIDA).
  • Record and close out non-conformances using HSE software tools.
  • Conduct monthly performance reviews and submit reports to the client.

    Ensure ongoing compliance throughout the project.

    Performance Report & Reviews
    Monitor Non Compliance
    Fatigue Management
    Track Document Expiry Dates

    Close-Out & Continuous Improvement

    • Conduct a close-out audit and verify all deliverables are complete.
    • Archive safety documentation and incident reports.
    • Issue completion certificates and feedback surveys.
    • Review performance trends to improve future onboarding efficiency.

      Conclude project and capture lessons learned.

      Verify Completion of Deliverables
      Conduct Feedback Surveys
      Completion certificates
      Issue Handover Document

      Client Form

      Fill in Form

      HSE CLIENT ONBOARDING FORM

      SECTION A:

      CLIENT INFORMATION


      SECTION B:

      PROJECT SCOPE & HSE REQUIREMENTS


      SECTION D:

      SAFETY FILE / SMS DEVELOPMENT PLAN


      SECTION E:

      SITE ACCESS & INDUCTION